About Us:
Zappy is a dynamic and fast-growing disrupter in the mobile phone charging space based in Miami, FL. We’re looking for an operationally savvy and detail-oriented Client Success Manager to strengthen our team. This crucial role focuses on providing operational support and process optimization following the sales process, serving as the critical link between the sales team and logistics.

Job Description:
The Client Success Manager at Zappy plays a vital role in our operational framework post-sale, concentrating on streamlining processes and ensuring operational efficiency to deliver a flawless onboarding experience. By overseeing the onboarding process, managing the coordination of our charging stations’ deployment, and ensuring the continuity of operational excellence, the Client Success Manager is instrumental in maintaining high levels of client engagement and satisfaction.

Responsibilities and Duties:

• Ensure operational continuity and efficient execution following the finalization of deals.
• Craft and send detailed Welcome/Onboarding Emails & Checklists to new clients, outlining the next steps and what they can expect from their partnership with Zappy.
• Assign kiosks based on client specifications and operational needs, ensuring each deployment maximizes client satisfaction and device utility.
• Develop and implement Kiosk Placement Plans, utilizing site visits or analyzing client-provided floor plans to strategize optimal placement for visibility and accessibility.
• Coordinate with venues and third-party logistics (3PL) providers to ensure smooth and efficient installation processes.
• Confirm that all marketing content aligns with Zappy’s quality standards and meets client preferences.
• Gather essential contacts within the client’s organization (such as accounting) to ensure all aspects of the partnership run smoothly.
• Create training materials and conduct training sessions for client staff to ensure they understand how to make the most of Zappy’s charging stations.
• Utilize CRM tools to manage and document all aspects of client interactions.
• Manage the Battery Replenishment process and coordinate maintenance schedules with 3PL to ensure all deployed kiosks remain in optimal working condition.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in a project management, client success or account management role, ideally within the technology industry. Startup experience a plus.
• Proven track record of fostering long-term client relationships and ensuring client satisfaction.
• Strong organizational skills with the ability to manage multiple projects and clients simultaneously.
• Excellent communication and interpersonal skills, with an emphasis on professional client communication.
• Familiarity with CRM systems and proficient in data analysis to inform client reports and internal strategies.
• A self-starter and proactive problem-solver with a focus on optimizing client experiences and operational efficiency.

To apply e-mail your resume and cover letter to [email protected] and fill the form bellow.